Customer reviews are vitally important. They can make or break a hotel and its reputation.
- Who writes these reviews, how often, and on what sites?
- Do men or women complain more? Which gender is more prone to give a better rating?
- Does the hotel’s star-rating have any bearing on the reviews it receives?
Insights and answers from Olery and other sources reveal the history of customer reviews and much more. All in this flashy infographic.
Hotel reviews infographic
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