As every year we’re releasing our report on the guest experience in hotels located in countries across the Middle East. More than 2 million online guest reviews over the past 12 months were analyzed for the report.
That business can respond to reviews on sites like TripAdvisor and Booking.com is an old hat and many hotels do a fine job responding to their guests’ reviews. However, not all people realize how powerful the management response can be. Many reply only with the reviewer in mind, while the true audience lies in the
Millions of travelers from all around the world head to Netherland’s capital, Amsterdam, every year. Whether it’s as a tourist or for business, the majority of these travelers stay in hotels. After or during their stay these travelers often leave a rating of the hotel on one of many travel
“Increasing a hotel’s Guest Experience Index™ by 10 points will lead to a 19% increase in the hotel’s real estate value.” Determining the value of a hotel’s real estate is a complex challenge which involves evaluating various fundamental factors such as size and location. There are also a number of
Best known for its reviews and recommendations for travelers by travelers, TripAdvisor has switched gears and quickly transformed itself into a booking site. From being a place that offers travelers great, first person experience and advice to now being a place where travelers can also book their hotel straight through
Last October the Olery Hotel Review Data API was announced. Since then we have experienced a lot of interest in structured, real-time performance data on hotels worldwide. Now the time has come to give the API the first major overhaul and to introduce a couple of exciting new features. Let’s dive into
