2016 is, without a doubt, the year of the chatbots. Communicating with an Artificial intelligence (AI) has never been this accessible before – Facebook has launched the Messenger Platform last month, Slack prides itself with an extensive bot directory, and even Microsoft has joined the game with a bot platform for
As every year we’re releasing our report on the guest experience in hotels located in countries across the Middle East. More than 2 million online guest reviews over the past 12 months were analyzed for the report.
That business can respond to reviews on sites like TripAdvisor and Booking.com is an old hat and many hotels do a fine job responding to their guests’ reviews. However, not all people realize how powerful the management response can be. Many reply only with the reviewer in mind, while the true audience lies in the
Millions of travelers from all around the world head to Netherland’s capital, Amsterdam, every year. Whether it’s as a tourist or for business, the majority of these travelers stay in hotels. After or during their stay these travelers often leave a rating of the hotel on one of many travel
“Increasing a hotel’s Guest Experience Index™ by 10 points will lead to a 19% increase in the hotel’s real estate value.” Determining the value of a hotel’s real estate is a complex challenge which involves evaluating various fundamental factors such as size and location. There are also a number of
Best known for its reviews and recommendations for travelers by travelers, TripAdvisor has switched gears and quickly transformed itself into a booking site. From being a place that offers travelers great, first person experience and advice to now being a place where travelers can also book their hotel straight through
