The Arabian Travel Market in Dubai is under way and so it is time for us to release our yearly report on the guest experience in hotels across the Middle East. This time 5.9 million reviews were analyzed, more than double the number of last year.
The highlights of the report are:
- Guest Experience is improving: The Middle East features vastly different satisfaction levels, but as some destination are stepping up, the whole region is benefitting.
- Qatar takes top position from Cyprus: For many years Cyprus offered the best guest experience, now it has got a challenger.
- Saudi Arabia is gaining ground: Saudi Arabia is still at the bottom of the list, but continued improvements show that last year’s sharp rise in rating score were not just a fluke.