Reports, Guides and More
Olery’s Yearly Report on the Guest Experience in the Middle East
This report reveals how visitors rated hotels in different destinations in the Middle East. Find out which hospitality industries are able to improve their quality the fast. The report includes aggregated review ratings in multiple categories, per guest segments and visitor origin.
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The Ultimate Guide on Responding to Online Reviews for Hotels & Restaurants
Reviews are an essential part of the modern traveler’s booking process. Hotels which embrace actively management them, see a great return on their effort. Writing professional management responses is a first step. This guide explains suggests an easy framework for doing so and offer useful tips and phrases.