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Company-Olery

FAQ

What sources do Olery collect from?

Answer - A variety of Source from around the world including Booking.com, TripAdvisor, Google, etcHomepage

Where do you add users?

Users are added by Contacting Support at support@olery.com or via the Team Management Section within Reputation Management Dashboard.

How do I add properties to my subscription?

You can add properties by contacting our Support Team at support@olery.com Please also send the known connections to us at the same time.

How can I add connections to my properties?

When the subscription is first set up, we perform a connection search for the properties provided by you. If you wish to add or change connections after that, you should contact our Support Team at support@olery.com

What is Sentiment Analysis?

Sentiment Analysis extracts key data points by identifying keywords used in multiple languages to express a simple kpi, for example Entertainment Value of your region/city/country. You can find more information in our Sentiment Blog - https://olery.com/technology/sentiment-blog/

What is a TES Rating?

Traveller Experience Score. It is a combination of the Numerical Rating and the Sentiment Rating based on the total number of reviews.

How can I add new connections?

You can send the connections to our Support Team at support@olery.com and we will add them in the system.

What can I do if the existing connection is incorrect?

You can contact our Support Team at support@olery.com and report the faulty connection.

How do I know that the reviews are from real customers?

We only collect poststay data from reliable sources like Booking.com and TripAdvisor.

What if my properties are not in your system?

We can add new properties and connect them to sources.If you have a subscription already please contact Support Team at support@olery.com

Can I see the sentiment in my native language?

We have native sentiment analysis in 15 languages, such as English, Dutch, French, Catalan, Italian, Finnish, Swedish, German, Norwegian, Portuguese, Spanish, Chinese, etc.

In which language is the Dashboard?

Our Dashboard can be used in 11 languages; such as English, Dutch, French, Catalan, Italian, Finnish, Swedish, German, Norwegian, Portuguese and Spanish,

How can I contact your Support?

You can send us a message on the website via the chat or you can send us a message to support@olery.com

How wide a range of properties do you have in your system?

We currently have over 8 million properties and the amount is growing daily.