The AI revolution in Online Reputation & Review Management
Reviews and Online Reputation are crucial aspects for any hospitality business these days. Through social media and online review platforms, visitors are increasingly trusting online reviews and ratings to make informed decisions about which hotel to book or which museum to visit. More and more software providers recognize the importance and opportunities of online reviews and are therefore adding features or modules for their clients to manage their online reputation.
In this case study, Vanessa Fagard and Anne-Clemence Lauth will explain how Convious, the leading eCommerce solution for venues in the attraction visitor industry, empowers their partners to take control of public reviews. Based on Olery’s datasets and on Sentiment V2, Olery’s newest AI Analysis Technology, Convious has developed their own Sentiment Engine, enabling their partners to manage and improve their online reputation.
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