Customer feedback

Challenge

In an era where online reviews are pivotal in shaping public perceptions, dissecting and comprehending the vast ocean of available online review data from various platforms became a Herculean task for our management team. We sought to identify key areas for improvement and opportunities to elevate the visitor experience, ensuring our exhibits, facilities, and guest services not only met but surpassed expectations.

Solution

Employing Olery’s multifaceted solution, we gained a comprehensive overview and in-depth customer insights into the sentiments expressed in online reviews across numerous platforms. This was not limited to numerical scores but extended to a robust sentiment analysis, shedding light on specific aspects of our offerings and operations that resonated with our guests.