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pablo (49)

06 dec 2023

In today's digitised age, understanding and responding to customer sentiment is paramount for the thriving businesses in the tourism and hospitality sector. Mere numerical scores often fail to capture the nuanced emotions, preferences, and feedback given by customers. Hence, delving deep into sentiment analysis in tourism is pivotal to truly comprehend the essence of the customer experience.

Enter Trends - our freshly launched product at Olery.

With Trends, we aren’t merely your traditional hotel API provider. This feature activates when specific value changes in hospitality data emerge, offering businesses a more profound understanding of the evolving consumer landscape. Using advanced ai data analysis, Trends identifies shifts and presents insights, beyond the surface level of mere numbers.

Let's paint a theoretical picture. Imagine a luxury hotel in London that, while having consistent high numerical scores, witnesses a sudden drop in its sentiment analysis tourism data pertaining to "food & beverages". On the #Trends dashboard, this shift is highlighted. The hotel management, upon digging deeper, finds out that guests, while loving the ambience, aren't quite pleased with the new vegan menu introduced. This timely insight allows the hotel to make necessary alterations, ensuring continued positive guest experiences.

Such a comprehensive approach to understanding data becomes essential for destinations, online travel agents, and reputation management consultants. Not only does it provide a clearer picture of the prevailing sentiment, but it also offers predictive analytics, enabling businesses to foresee and mould their strategies based on emerging hospitality trends.

Incorporating our AI feedback analytics, our platform ensures a seamless integration of #analytical consulting and #data visualization. For those in search of an all-encompassing business intelligence solution, our analytics dashboard, backed by our rich data provider network, guarantees a competitive edge.

Furthermore, our offerings aren't limited to hotels alone. With comprehensive tourism industry reports, restaurant survey tools, and a robust survey solution, we cater to every facet of the industry. Whether it's benchmark hospitality or extracting #tourism insights from a vast pool of data, we're positioned to be your partner in excellence.

In conclusion, the future belongs to businesses that aren't just data-driven but emotion-driven too. With Olery's Trends, get ready to embrace this future, and let's script success stories together.


Your trusted partner in Tourism Data Analysis and Hospitality Insights.

Find out more about making the best of your business with our reputation management tools at Olery www.olery.com and stay ahead of the game!

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